Onsite IT Support Specialist – Networking & Apps

Dempsey Resource Management; Santa Cruz; On-site; PHP 240,000 - 360,000; Full time

Job summary

Dempsey Resource Management is seeking an on-site IT support technician in the Philippines to manage day-to-day technology support, hardware deployment, and asset inventory. You will be the primary on-site contact for IT concerns, handle basic network troubleshooting, and coordinate with multiple IT and engineering teams to ensure smooth operations.

The role involves supporting onboarding/offboarding, device rollouts, and integration with enterprise applications while contributing to security

Qualifications

• Bachelor’s degree in IT, CS, Engineering or related field.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with service focus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide first-level onsite IT support for laptops, desktops, printers, scanners, RF devices, and Microsoft 365 apps.
• Be the primary onsite IT contact for technology-related concerns.
• Perform first-line network troubleshooting including internet, Wi-Fi, ISP equipment, and connectivity checks.
• Coordinate with Network Operations, IT Infrastructure, ITSM, Information Security, Engineering & Innovation, and Application Support teams.
• Assist with onboarding, offboarding, device deployment, and technology rollouts.
• Receive, deploy, recover, and inventory IT assets.
• Provide first-level support coordination for WMS, TMS, Oracle Freight, and other business applications.
• Provide remote-hands support for centralized teams and vendors.
• Assist with audits, security reviews, and business continuity requirements.

Skills

Analytical & Problem-Solving

Customer-Oriented & Service Mindset

Effective Communication

Education

Bachelor’s Degree in IT/CS/Engineering or related field

Job description

Dempsey Resource Management is seeking an on-site IT support technician in the Philippines to manage day-to-day technology support, hardware deployment, and asset inventory. You will be the primary on-site contact for IT concerns, handle basic network troubleshooting, and coordinate with multiple IT and engineering teams to ensure smooth operations.

The role involves supporting onboarding/offboarding, device rollouts, and integration with enterprise applications while contributing to security