Global Banking Support Specialist (Onsite)

Gratitude Philippines

Quezon

On-site

PHP 446,000 - 558,000

Full time

3 days ago

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Benefits offered by this job

Salary raise up to 20%

PHP 2,400 allowance

PHP 40,000 joining bonus

Onsite 100%

Job summary

Gratitude Philippines is seeking a Production Services Representative to support international banking and financial services operations onsite in Quezon City. The role requires 1–2 years of experience in US/UK banking and telephony, with a background in banking, collections, fraud, underwriting, payouts, or related financial services.

The candidate should have strong problem-solving abilities, excellent communication, and the ability to handle international customers while maintaining service

Qualifications

1–2 years of experience in US or UK banking and telephony operations.
Background in banking, collections, fraud, underwriting, payouts, or similar financial services.
Strong problem solving and analytical skills; professional, assertive communication.

Responsibilities

Handle customer inquiries and service requests related to banking and financial services.
Support banking operations such as collections, fraud, underwriting, or payouts.
Communicate with international customers via telephony; resolve issues per procedures.
Maintain accurate records and comply with standards; protect confidentiality.
Meet productivity, quality and customer satisfaction targets.
Collaborate with team for smooth process delivery.

Skills

Verbal communication

Customer service

Telephony

Problem solving

Education

Senior High School

Job description

The candidate should have strong problem-solving abilities, excellent communication, and the ability to handle international customers while maintaining service

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