On-Site Customer Support Specialist — 6-Month Project

Sandman Software Systems Inc; Mandaluyong; On-site; PHP 223,000 - 312,000; Part time

Benefits offered by this job

On-site work

Job summary

Sandman Software Systems Inc is seeking a Customer Support Representative for on-site work in Mandaluyong. This is a project-based role for six months, focusing on documenting and resolving client concerns and maintaining detailed reports.

The ideal candidate has a college degree and strong verbal and written communication skills, with a preference for prior customer service experience. Multitasking and timely issue resolution are essential for success in this position.

Qualifications

• Graduate of any college degree.
• Previous customer service experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Responsibilities

• Understand and document client concerns.
• Report documented client concerns.
• Answer and resolve client concerns based on the system and process knowledge base.
• Prepare reports of all reported concerns.
• Handle and resolve customer complaints in a timely and effective manner.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Time management

Multitasking

Education

Bachelor's degree or college degree

Job description

Sandman Software Systems Inc is seeking a Customer Support Representative for on-site work in Mandaluyong. This is a project-based role for six months, focusing on documenting and resolving client concerns and maintaining detailed reports.

The ideal candidate has a college degree and strong verbal and written communication skills, with a preference for prior customer service experience. Multitasking and timely issue resolution are essential for success in this position.