Customer Service Representative (Project-based)

Sandman Software Systems Inc.; Mandaluyong; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

On-site work

Career growth opportunities

Job summary

Sandman Software Systems Inc. is seeking a customer-oriented CSR with at least 1 year of relevant experience.

The role is on-site in Mandaluyong City and focuses on serving as the main contact for customers, providing accurate product information, addressing inquiries, and resolving concerns efficiently to ensure a positive experience. Key duties include documenting client concerns, providing timely responses, and escalating issues when necessary.

Qualifications

• Bachelor's degree in any field preferred.
• At least 1 year of relevant experience in customer service or related role required.
• Willingness to work on-site in Mandaluyong City.
• Strong verbal and written communication skills.
• Good problem-solving ability and attention to detail.

Responsibilities

• Serve as liaison for clients regarding product, service, and system-related inquiries.
• Listen to, understand, and accurately document client concerns and support requests.
• Provide timely, clear, and professional responses to client inquiries.
• Address and resolve client concerns using established procedures and knowledge bases.
• Coordinate with relevant departments to ensure concerns are addressed and resolved.
• Maintain accurate records of client inquiries, actions taken, and resolutions.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Attention to detail

Team collaboration

Education

Bachelor's degree

Job description

Sandman Software Systems Inc. is seeking a highly motivated, customer-oriented, and detail-oriented individual with at least one year of relevant work experience to join our team as a Customer Service Representative (CSR). This role is responsible for serving as a key point of contact for customers, providing accurate product and service information, addressing inquiries and resolving concerns efficiently and professionally to ensure a positive customer experience.

Key Responsibilities:

• Serve as the liaison for clients regarding product, service, and system-related inquiries.
• Listen to, understand, and accurately document client concerns and support requests.
• Provide timely, clear, and professional responses to client inquiries.

Resolution & Escalation of Issues:

• Address and resolve client concerns using established system procedures, process guidelines, and knowledge bases.
• Identify issues requiring further assistance and elevate them to the appropriate teams.
• Coordinate with relevant departments to ensure client concerns are properly addressed and resolved.

Documentation & Reporting:

• Maintain accurate and organized records of client inquiries, reported issues, and resolutions.
• Prepare reports for client concerns, actions taken, and resolution status.
• Ensure proper documentation and communication of recurring issues to support continuous service improvement.

Qualifications:

• Bachelor's degree in any field is preferred.
• At least one (1) year of relevant experience in customer service or a related role is required.
• Willingness and ability to work on-site in Mandaluyong City is required.
• Strong verbal and written communication skills.
• Good problem-solving skills and the ability to address client concerns effectively.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with different teams.
• Having a personal laptop is preferred.

What We Offer:

• Monthly salary of PHP 20,000-30,000.
• Opportunities for career growth and promotion.

Work Arrangement:

• Location: Mandaluyong City
• Work Setup: On-site
• Project-based for 6 months