Onsite Customer Support Specialist

MicroSourcing International; Quezon City; On-site; PHP 257,000 - 391,000; Full time

Benefits offered by this job

Healthcare coverage (day one)

Performance bonuses

Group life insurance

Paid time-off

Job summary

MicroSourcing is hiring a Customer Service Specialist for our Eastwood, Quezon City site. The role is onsite with rotating shifts, focusing on prompt, professional customer support and accurate data handling.

Ideal candidates have strong English, data-entry precision, and the ability to meet deadlines in a dynamic environment. Join a diverse team and enjoy comprehensive benefits as part of a collaborative culture.

Qualifications

• Strong written English communication.
• Accurate data entry with high attention to detail.
• Ability to thrive in a fast-paced, deadline-driven environment.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Process requests, data entries, and account updates with accuracy.
• Follow SOPs to resolve customer issues effectively.
• Manage daily task queues across rotating shifts.
• Collaborate with team members to ensure coverage.

Skills

Written English

Data entry

Attention to detail

Organizational skills

Process oriented

Typing speed

CRM software

Customer service

Tools

CRM software

Ticketing platforms

Job description

MicroSourcing is hiring a Customer Service Specialist for our Eastwood, Quezon City site. The role is onsite with rotating shifts, focusing on prompt, professional customer support and accurate data handling.

Ideal candidates have strong English, data-entry precision, and the ability to meet deadlines in a dynamic environment. Join a diverse team and enjoy comprehensive benefits as part of a collaborative culture.