On-Site Customer Support Specialist

Accenture in the Philippines; Taguig; On-site; PHP 24,000 - 36,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Representative to support customers in Taguig and surrounding areas. This on-site role focuses on delivering accurate information, resolving inquiries, and maintaining high-quality service through phone, email, and chat channels.

The ideal candidate is fluent in English, comfortable in a fast-paced, metric-driven environment, and willing to work flexible shifts including evenings and weekends. Prior BPO experience is a plus.

Qualifications

• Minimum high school diploma or equivalent; tertiary education preferred.
• Ability to deliver high-quality customer support and maintain satisfaction.
• Comfortable working in a fast-paced, on-site, metric-driven environment.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
• Provide accurate product and service information and resolve inquiries.
• Document interactions in appropriate systems and escalate as needed.
• Meet performance metrics and contribute to continuous improvement of customer experience.

Skills

Strong customer service

English communication

Problem-solving

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

MS Office

Job description

Accenture in the Philippines is seeking a Customer Service Representative to support customers in Taguig and surrounding areas. This on-site role focuses on delivering accurate information, resolving inquiries, and maintaining high-quality service through phone, email, and chat channels.

The ideal candidate is fluent in English, comfortable in a fast-paced, metric-driven environment, and willing to work flexible shifts including evenings and weekends. Prior BPO experience is a plus.