Customer Service Representative

Accenture in the Philippines; Taguig; Vor Ort; PHP 24.000 - 36.000; Vollzeit

Zusammenfassung

Accenture in the Philippines is seeking a Customer Service Representative to support customers in Taguig and surrounding areas. This on-site role focuses on delivering accurate information, resolving inquiries, and maintaining high-quality service through phone, email, and chat channels.

The ideal candidate is fluent in English, comfortable in a fast-paced, metric-driven environment, and willing to work flexible shifts including evenings and weekends. Prior BPO experience is a plus.

Qualifikationen

• Minimum high school diploma or equivalent; tertiary education preferred.
• Ability to deliver high-quality customer support and maintain satisfaction.
• Comfortable working in a fast-paced, on-site, metric-driven environment.

Aufgaben

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
• Provide accurate product and service information and resolve inquiries.
• Document interactions in appropriate systems and escalate as needed.
• Meet performance metrics and contribute to continuous improvement of customer experience.

Kenntnisse

Strong customer service

English communication

Problem-solving

Team collaboration

Ausbildung

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

MS Office

Jobbeschreibung

Company Description Accenture is a leading global professional services company that helps organizations build their digital core, optimize operations, and accelerate growth to create tangible value at speed and scale. With approximately 791,000 people serving clients in more than 120 countries, Accenture is powered by talent and innovation. The company combines strengths in technology, cloud, data, and AI with deep industry experience and functional expertise to deliver comprehensive solutions. Its services span Strategy & Consulting, Technology, Operations, Industry X, and Song, all supported by a culture of shared success and a commitment to creating 360° value. Accenture measures success by the value it creates for clients, people, shareholders, partners, and communities.

Role Description

This is a full-time, on-site Customer Service Representative role based in Taguig, Quezon, Mandaluyong, and Cubao Philippines. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring prompt, accurate, and professional responses. Daily responsibilities include resolving inquiries and issues, providing product and service information, documenting interactions in the appropriate systems, and escalating complex concerns when needed. The role also involves maintaining high-quality standards, meeting performance metrics, and contributing to continuous improvement initiatives that enhance the overall customer experience.

Qualifications

• Strong customer service skills, with experience in Customer Service Representatives roles and Customer Service practices.
• Ability to deliver high-quality Customer Support and maintain strong Customer Satisfaction.
• Focus on enhancing Customer Experience through effective communication and problem-solving.
• Excellent verbal and written communication skills in English.
• Comfortable working in an on-site, fast-paced, metric-driven environment.
• Proficiency with computer systems, CRM tools, and basic office applications.
• Ability to work flexible shifts, including evenings, weekends, and holidays as needed.
• Previous BPO or contact center experience is an advantage; at least a high school diploma or equivalent required, tertiary education preferred.