On-Site Customer Support Specialist

Caldwell Communications; Metro Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Caldwell Communications in the Philippines is seeking a dedicated on-site Customer Support Representative to handle inquiries, resolve issues, and ensure timely responses. You will document interactions and orders accurately while staying aligned with company policies.

You will join a team-focused environment, perform basic troubleshooting when needed, and contribute to delivering reliable information to customers. Interviews are conducted on-site, and a high school education is accepted.

Qualifications

• High school diploma or equivalent required.
• College undergraduates welcome.
• Previous experience is beneficial but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

On-site work

Interviews on-site

Communication

Education

High school diploma or equivalent

College undergraduates welcome

Job description

Caldwell Communications in the Philippines is seeking a dedicated on-site Customer Support Representative to handle inquiries, resolve issues, and ensure timely responses. You will document interactions and orders accurately while staying aligned with company policies.

You will join a team-focused environment, perform basic troubleshooting when needed, and contribute to delivering reliable information to customers. Interviews are conducted on-site, and a high school education is accepted.