Telco Tech Support Specialist

Caldwell Communications; Malabon; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid training from Day 1

Career growth opportunities

People-first work environment

Job summary

Caldwell Communications in Metro Manila is seeking Technical Customer Service Representatives to troubleshoot and support clients with technical issues, delivering clear solutions.

You will handle inquiries via phone, chat, or email, guide customers through steps, document resolutions, and escalate complex problems while meeting quality targets.

This onsite role offers paid training, nights and weekends, and opportunities for growth in a supportive team.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English and problem-solving skills.
• Customer-focused and analytical.
• Basic computer skills and multitasking ability.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Customer service

Technical troubleshooting

English proficiency

Problem solving

Multitasking

Education

High School Diploma/Senior High School

Job description

Caldwell Communications in Metro Manila is seeking Technical Customer Service Representatives to troubleshoot and support clients with technical issues, delivering clear solutions.

You will handle inquiries via phone, chat, or email, guide customers through steps, document resolutions, and escalate complex problems while meeting quality targets.

This onsite role offers paid training, nights and weekends, and opportunities for growth in a supportive team.