Onsite Tech Support: Paid Training & Growth

Caldwell Communications; Malabon; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid technical training

Career growth opportunities

Performance incentives and bonuses

Job summary

Caldwell Communications in Quezon City is hiring a Technical Support Representative for an onsite role. You will assist customers with technical concerns, troubleshoot basic software, hardware, and internet issues, and provide step-by-step guidance. Paid training from Day 1 and opportunities for growth are offered.

No prior BPO experience required; good English communication and basic computer skills are essential. Willing to work onsite and on shifting schedules.

Qualifications

• High School or Senior High School grad required.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns.
• Troubleshoot basic software, hardware, and internet issues.
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

Good English communication

Basic computer knowledge

Troubleshooting skills

Education

High School or Senior High School graduate

Job description

Caldwell Communications in Quezon City is hiring a Technical Support Representative for an onsite role. You will assist customers with technical concerns, troubleshoot basic software, hardware, and internet issues, and provide step-by-step guidance. Paid training from Day 1 and opportunities for growth are offered.

No prior BPO experience required; good English communication and basic computer skills are essential. Willing to work onsite and on shifting schedules.