On-Site Customer Support Pro — Growth & Perks

TaskUs; Las Piñas; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Scholarship program for children

Enhanced health benefits (HMO) for up

Free Wellness & Resilience programs

Retirement savings with company match

On-site facilities: gym, coffee, free食

Job summary

TaskUs Las Piñas – Hiraya is hiring a Customer Service Representative. You will handle inbound/outbound calls, provide email and live chat support, and perform data/research tasks to assist customers. The role requires strong communication, multi-channel support skills, and adherence to client KPIs.

On-site work at 2F Vista Mall Las Piñas IT Hub is required. Benefits include health programs, on-site amenities, and opportunities for growth within a Ridiculously Good culture.

Qualifications

• Has at least 1 year BPO sales experience.
• Strong verbal and written communication skills.
• Experience handling phone, email, and live chat support is a plus.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website and perform data/research tasks.
• Provide support through basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Meet and exceed KPIs set by the client.
• Ensure confidentiality of logins/passwords and follow SOPs.
• Participate in trainings and learn TaskUs policies.

Skills

BPO experience

Communication skills

Multichannel support

Technical proficiency

Team collaboration

Typing 30 WPM

Job description

TaskUs Las Piñas – Hiraya is hiring a Customer Service Representative. You will handle inbound/outbound calls, provide email and live chat support, and perform data/research tasks to assist customers. The role requires strong communication, multi-channel support skills, and adherence to client KPIs.

On-site work at 2F Vista Mall Las Piñas IT Hub is required. Benefits include health programs, on-site amenities, and opportunities for growth within a Ridiculously Good culture.