Onsite Customer Support Specialist - Growth & Perks

E-Solutions IT Services; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO coverage on Day 1

HMO for up to 2 dependents

Leave credits + leave encashment

Performance incentive bonus

Annual performance increase

14th month pay

Career growth and advancement opportunities

Paid training and continuous learning programs

Supportive and professional work environment

Competitive compensation, benefits, and incentives

Job summary

A local IT service provider in Muntinlupa seeks customer service representatives for an on-site role. No experience required, but good English skills are essential. Responsibilities include handling customer inquiries, providing information, and ensuring customer satisfaction. Benefits include HMO coverage from day one, competitive compensation, leave credits, and opportunities for career growth. Fresh graduates and career shifters are encouraged to apply.

Responsibilities

• Handle inbound customer inquiries via voice and written channels.
• Assist customers with account-related concerns and general inquiries.
• Provide accurate information while delivering an excellent customer experience.
• Document customer interactions clearly and follow established processes.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Good to excellent English communication skills (voice and written)

Education

High School Graduate (Old Curriculum)

Senior High School Graduate or higher

Job description

A local IT service provider in Muntinlupa seeks customer service representatives for an on-site role. No experience required, but good English skills are essential. Responsibilities include handling customer inquiries, providing information, and ensuring customer satisfaction. Benefits include HMO coverage from day one, competitive compensation, leave credits, and opportunities for career growth. Fresh graduates and career shifters are encouraged to apply.