Customer Service Pro — Growth, Perks & Impact

MicroSourcing International; Pasay; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time off

Group life insurance

Flexible work arrangements

Team events

Job summary

MicroSourcing is seeking a Customer Service Representative in Pasay City for onsite day shifts. You will manage omnichannel inquiries, resolve tickets, and coordinate with internal teams to ensure smooth operations and timely deliveries.

The role emphasizes strong English communication and a customer-centric mindset in a fast-paced environment. The position offers competitive rewards, health coverage from day one for you and dependents, and opportunities for career growth within a supportive

Qualifications

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Hands-on experience using Zendesk or similar ticketing CRM.
• Excellent verbal and written English communication.
• Customer-centric mindset with strong interpersonal skills.

Responsibilities

• Handle omnichannel customer inquiries by phone and email with high-quality service.
• Record and track customer complaints and follow-ups in Zendesk per policy.
• Collaborate with internal teams, stores, and fulfillment centers to resolve issues.
• Provide clear information on product lines, pricing, delivery schedules and promotions.
• Maintain team queues and assist with ad hoc administrative tasks.

Skills

MS Office

Zendesk

English proficiency

Customer focus

Tools

Zendesk

Job description

MicroSourcing is seeking a Customer Service Representative in Pasay City for onsite day shifts. You will manage omnichannel inquiries, resolve tickets, and coordinate with internal teams to ensure smooth operations and timely deliveries.

The role emphasizes strong English communication and a customer-centric mindset in a fast-paced environment. The position offers competitive rewards, health coverage from day one for you and dependents, and opportunities for career growth within a supportive