TaskUs Las Pinas - Customer Service Representative (Non-Voice)

GrowthHire Strategies; Las Piñas; Hybrid; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Php50k Sign On Bonus

Job summary

A leading outsourcing firm is seeking a Content Moderator in Las Piñas. The role involves receiving calls, providing support via email and chat, and ensuring customer satisfaction. Candidates must have at least 1-year BPO experience and a High School Diploma. Join us for a career that offers both onsite and virtual working options, plus a Php50k sign-on bonus.

Qualifications

• At least 1-year BPO experience is required.
• High School/Senior High School Diploma is mandatory.
• Must be ready to work onsite.

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate responses via email and live chat.
• Filter content from the client's website.
• Manage and resolve customer complaints.

Skills

BPO experience

Customer service skills

Time management

Education

High School/Senior High School Diploma

Job description

On-site - Las Pinas 1-3 Yrs Exp High/Senior High School Full-time

Job Description

TaskUs Las Piñas is rolling out the red carpet for YOU! Wanna level up your career? We got exciting roles (with Php50k Sign On Bonus) that might just be your next big move. Apply ONSITE or VIRTUAL - the choice is yours!

Campaign: Content Moderation Campaign (CSR, Non-Voice) - with Php50k Sign On Bonus

Job Requirements

• At least 1-year BPO experience (Required)
• HS/SHS Diploma(Old and New Curriculum)
• Ready to work onsite

Responsibilities

• Receive inbound and/or place outbound calls.
• Provide accurate and timely responses via email and live chat support channels.
• Filter content from the client's website.
• Perform data and research functions.
• Provide support through known basic troubleshooting techniques.
• Manage and resolve customer complaints.
• Identify and elevate priority issues.
• Route calls to the appropriate resource when necessary and document customer interactions following standard operating procedures.
• Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• Meet and exceed client mandated KPIs (Key Performance Indicators).
• Ensure consistent performance based on a continuous improvement model.
• Guarantee that all logins and passwords (both Internal & External) are kept confidential.
• Participate in all Internal and External mandated trainings and/or seminars.
• Have knowledge, understanding, and compliance with TaskUs policies and procedures.
• Provide feedback to management on possible problems or areas of improvement.
• Perform other duties as assigned by management.

Why Join TaskUs?

Join TaskUs, Business Intelligence's 2022 “Best Place to Work,