On-Site Customer Service Associate - Iloilo

Centro Escolar University; Central; On-site; PHP 223,200 - 279,000; Full time

Job summary

A higher education institution in Iloilo is seeking a Customer Service Representative to provide innovative customer service solutions. The role involves responding to inquiries, identifying customer needs, and building trustworthy relationships. Candidates should have a Bachelor's degree and excellent communication skills, with an emphasis on professionalism and detail-oriented work. Availability for night shifts and weekends is necessary. This is an on-site position offering a collaborative work environment.

Qualifications

• 0 — 1 year work experience required.
• Availability to work at night, holidays, and weekends.
• Able to work independently and as a team member.

Responsibilities

• Responding to customer inquiries by telephone or e-mail for non-technical issues.
• Building sustainable relationships with customer accounts.
• Utilizing a customer relationship application or database.

Skills

Excellent verbal and written communication skills

Ability to remain professional and courteous

Interpersonal skills

Keen attention to details

Education

Bachelor's Degree (Four-year college course)

Job description

A higher education institution in Iloilo is seeking a Customer Service Representative to provide innovative customer service solutions. The role involves responding to inquiries, identifying customer needs, and building trustworthy relationships. Candidates should have a Bachelor's degree and excellent communication skills, with an emphasis on professionalism and detail-oriented work. Availability for night shifts and weekends is necessary. This is an on-site position offering a collaborative work environment.