On-Site Customer Care Rep I (Iloilo) – Night & Weekend

Upcap; Central; On-site; PHP 180,000 - 300,000; Full time

Job summary

A customer service solutions provider is seeking a dedicated professional to join their team in Iloilo. The role involves responding to customer inquiries and building relationships to achieve satisfaction. Ideal candidates will have a Bachelor's degree, strong communication skills, and the ability to work independently as well as part of a team. This position requires availability to work nights, holidays, and weekends. Those with a Customer Service Foundation Program Certification will be preferred.

Qualifications

• 0 — 1 year work experience required.
• Ability to remain professional and courteous with customers at all times.
• Customer Service Foundation Program Certification preferred.

Responsibilities

• Responding to customer inquiries by telephone or e‑mail.
• Building sustainable relationships and trust with customer accounts.
• Utilizing a customer relationship application to record activities.

Skills

Excellent verbal and written communication skills

Interpersonal skills

Time management

Attention to detail

Education

Bachelor's Degree (Four-year college course)

Job description

A customer service solutions provider is seeking a dedicated professional to join their team in Iloilo. The role involves responding to customer inquiries and building relationships to achieve satisfaction. Ideal candidates will have a Bachelor's degree, strong communication skills, and the ability to work independently as well as part of a team. This position requires availability to work nights, holidays, and weekends. Those with a Customer Service Foundation Program Certification will be preferred.