On-Site Customer Care Rep I (Iloilo) – Night & Weekend

Uc Bcf; Central; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service solutions provider in Iloilo is seeking a Customer Service Representative to engage with customers and respond to inquiries. The ideal candidate will hold a Bachelor's degree and possess strong verbal and written communication skills. Responsibilities include answering customer queries via phone or email, building trust, and managing customer relationships. A focus on professionalism and attention to detail is crucial, as well as the ability to work independently. This role requires availability for night shifts, holidays, and weekends.

Qualifications

• 0 — 1 year work experience required.
• Customer Service Foundation Program Certification preferred.
• Availability to work nights, holidays, and weekends.

Responsibilities

• Respond to customer inquiries by telephone or e-mail.
• Identify and assess customers' needs for satisfaction.
• Build sustainable relationships and trust with customer accounts.
• Provide accurate and complete information.
• Record activities in a customer relationship application.

Skills

Excellent verbal and written communication skills

Interpersonal skills

Ability to multi-task

Attention to details

Professionalism and courtesy

Education

Bachelor's Degree

Job description

A customer service solutions provider in Iloilo is seeking a Customer Service Representative to engage with customers and respond to inquiries. The ideal candidate will hold a Bachelor's degree and possess strong verbal and written communication skills. Responsibilities include answering customer queries via phone or email, building trust, and managing customer relationships. A focus on professionalism and attention to detail is crucial, as well as the ability to work independently. This role requires availability for night shifts, holidays, and weekends.