Onsite Customer Service Rep – Entry Level (Iloilo)

TalentBuzz Recruitment Agency; Iloilo City; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

13th Month Pay

Health Maintenance Organization (HMO)

Job summary

A local recruitment agency in Iloilo City is hiring for a customer service associate. Candidates must have at least a High School diploma with BPO experience being beneficial. Fresh graduates are encouraged to apply. Responsibilities include addressing customer inquiries, maintaining records, and collaborating to enhance service processes. The role demands strong English proficiency and excellent problem-solving skills. Successful candidates will enjoy a full-time position with the required benefits.

Qualifications

• At least High School or Senior High School graduate with minimum 1 year of BPO international voice experience.
• Completed at least 2 years in college with a minimum of 6 months BPO international voice experience.
• Fresh graduates are welcomed if they demonstrate strong communication skills.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Communicate effectively with customers via phone, email, and chat.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with team members to improve service processes.
• Assist with product knowledge and services to enhance customer experience.

Skills

Strong English language proficiency

Excellent customer service abilities

Analytical and problem-solving abilities

Good customer service orientation

Strong interpersonal communication skills

Attention to detail

Education

High school diploma or equivalent preferred

Job description

A local recruitment agency in Iloilo City is hiring for a customer service associate. Candidates must have at least a High School diploma with BPO experience being beneficial. Fresh graduates are encouraged to apply. Responsibilities include addressing customer inquiries, maintaining records, and collaborating to enhance service processes. The role demands strong English proficiency and excellent problem-solving skills. Successful candidates will enjoy a full-time position with the required benefits.