Onsite Call Center Specialist – Night Diff & HMO

Sagility Iloilo; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

20% Night differential

HMO coverage for employee upon Day 1

Life and Accident Insurance

Annual increase based on performance

Job summary

A customer service company in Iloilo City seeks a representative to manage inbound calls, assist customers with inquiries, and resolve issues. The role requires a Bachelor's degree and at least a year of customer service experience. Successful candidates will demonstrate strong communication skills and a willingness to learn. This position offers onsite work, night differentials, and benefits from the first day.

Qualifications

• At least 1 year of Customer Service experience.
• Must be trainable on Medical terms.
• Willing to work on weekends and holidays.

Responsibilities

• Answer inbound customer calls and provide assistance.
• Handle customer inquiries, complaints, and issues.
• Maintain and update customer records.
• Provide information about products and services.
• Resolve customer complaints and ensure follow-up.
• Meet or exceed performance targets.

Skills

Customer service skills

Good communication skills

Good computer skills

Comprehension skills

Education

Bachelor’s Degree

Job description

A customer service company in Iloilo City seeks a representative to manage inbound calls, assist customers with inquiries, and resolve issues. The role requires a Bachelor's degree and at least a year of customer service experience. Successful candidates will demonstrate strong communication skills and a willingness to learn. This position offers onsite work, night differentials, and benefits from the first day.