Onsite CSR: Customer Support for Growth & Benefits

MicroSourcing; Parañaque; On-site; PHP 300,000 - 360,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonus

Job summary

MicroSourcing is hiring a Customer Service Representative to join their onsite team at Harton Corporate Center in Baclaran, Parañaque. The role focuses on delivering responsive support to clients via phone and email, with a strong emphasis on accuracy and customer satisfaction.

You will handle inquiries, resolve issues within established processes, and perform data entry for new accounts. The company offers healthcare coverage from day one, bonuses, and opportunities for career growth within a

Qualifications

• Strong written and verbal communication skills. Business English proficiency required.
• Previous experience in customer support or related role with CRM systems.
• Quick learner with analytical mindset in a fast-paced environment.
• Willingness to work varied hours including holidays and weekends.

Responsibilities

• Respond to client inquiries via phone or email for support or product information.
• Identify improvements to customer experience and resolve issues within procedures.
• Perform transactional tasks: admin work, inbound/outbound calls.
• Process data entry for new accounts, sites, and requests.
• Meet customer satisfaction, efficiency, and issue-resolution targets.
• Escalate questions and issues to supervisor as needed.

Skills

Strong communication

Business English

CRM experience

Fast learner

Analytical mindset

Stress tolerance

Flexible hours

Tools

CRM software

Job description

MicroSourcing is hiring a Customer Service Representative to join their onsite team at Harton Corporate Center in Baclaran, Parañaque. The role focuses on delivering responsive support to clients via phone and email, with a strong emphasis on accuracy and customer satisfaction.

You will handle inquiries, resolve issues within established processes, and perform data entry for new accounts. The company offers healthcare coverage from day one, bonuses, and opportunities for career growth within a