On-Site Collections Specialist — Billing & Disputes

Sutherland; Central Luzon; On-site; PHP 360,000 - 520,000; Full time

Job summary

Sutherland in Clark, Philippines is seeking a Collections Specialist for a full-time on-site role. You will track overdue accounts, execute debt collection processes, and maintain accurate financial records to support cash flow and resolve payment discrepancies.

The ideal candidate has exceptional communication and customer service skills, familiarity with billing or financial software, and at least six months of proven BPO collections experience.

Qualifications

• Excellent communication and customer service abilities.
• Experience with billing or financial software is a plus.
• At least 6 months of proven BPO collections experience.

Responsibilities

• Track overdue accounts and manage collections processes.
• Maintain accurate financial records and reconcile payments.
• Resolve payment discrepancies and respond to customer inquiries.
• Collaborate with finance and operations to improve collections performance.

Skills

Communication

Customer Service

BPO Collections

Education

Senior High School Graduate

College Undergraduate/Graduate

Tools

Billing Software

Job description

Sutherland in Clark, Philippines is seeking a Collections Specialist for a full-time on-site role. You will track overdue accounts, execute debt collection processes, and maintain accurate financial records to support cash flow and resolve payment discrepancies.

The ideal candidate has exceptional communication and customer service skills, familiarity with billing or financial software, and at least six months of proven BPO collections experience.