Collections Specialist | Shared Services

HRTx Inc; Pateros; Presencial; PHP 446 000 - 725 000; Tempo integral

Resumo da oferta

HRTx Inc in the Philippines is seeking a skilled Accounts Receivable/Collections professional for day-to-day management of a portfolio from our BGC, Taguig location.

The role emphasizes timely payments, dispute resolution, collaboration with global stakeholders, and contribution to month-end close, requiring 3+ years in AR/collections and proficiency in SAP and Excel.

Qualificações

• Bachelor’s degree in a relevant field as required.
• At least 3 years of experience in Collections or Accounts Receivable.
• Experience handling customer disputes and account reconciliations.
• Proficiency in SAP and strong Microsoft Excel skills.
• Experience working with global stakeholders.
• Excellent written and verbal communication skills.
• Customer service experience is an advantage.
• Power BI experience is an advantage.

Responsabilidades

• Oversee and execute day-to-day collection activities for an assigned portfolio.
• Proactively follow up on outstanding balances to mitigate bad debt risk.
• Identify high-risk accounts and complex disputes for management action.
• Address customer inquiries and billing disputes through multiple channels.
• Contribute to month-end and year-end closing by ensuring AR balances are accurate.

Conhecimentos

Attention to detail

Communication skills

Team collaboration

Formação académica

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Ferramentas

SAP

Microsoft Excel

Power BI

Descrição da oferta de emprego

Work Schedule: Monday to Friday - Dayshift, Full Onsite
Location: BGC, Taguig
Industry: Shared Services

Key Responsibilities:

• Oversee and execute day-to-day collection activities for an assigned portfolio, conducting thorough account reviews to drive timely payments and meet performance targets.
• Proactively follow up on outstanding balances to mitigate bad debt risk and collaborate with order management teams when necessary to prevent service disruptions.
• Identify and promptly escape high-risk accounts, significant payment delays, or complex disputes to management for appropriate action.
• Address and resolve customer inquiries and billing disputes efficiently through various communication channels to maintain strong customer relationships.
• Contribute to month-end and year-end closing processes by ensuring accounts receivable balances are accurate and reconciled on time.

Qualifications:

• Bachelors degree in Accounting, Finance, Business Administration, or a related field
• Minimum of 3 years experience in Collections or Accounts Receivable
• Experience handling customer disputes and account reconciliations
• Proficiency in SAP and strong Microsoft Excel skills
• Experience working with global stakeholders
• Effective written and verbal communication skills
• Customer service experience is an advantage
• Power BI experience is an advantage