Collections Specialist

Sutherland; Central Luzon; Presencial; PHP 360.000 - 520.000; Jornada completa

Descripción de la vacante

Sutherland in Clark, Philippines is seeking a Collections Specialist for a full-time on-site role. You will track overdue accounts, execute debt collection processes, and maintain accurate financial records to support cash flow and resolve payment discrepancies.

The ideal candidate has exceptional communication and customer service skills, familiarity with billing or financial software, and at least six months of proven BPO collections experience.

Formación

• Excellent communication and customer service abilities.
• Experience with billing or financial software is a plus.
• At least 6 months of proven BPO collections experience.

Responsabilidades

• Track overdue accounts and manage collections processes.
• Maintain accurate financial records and reconcile payments.
• Resolve payment discrepancies and respond to customer inquiries.
• Collaborate with finance and operations to improve collections performance.

Conocimientos

Communication

Customer Service

BPO Collections

Educación

Senior High School Graduate

College Undergraduate/Graduate

Herramientas

Billing Software

Descripción del empleo

Sutherland is an AI-driven digital transformation company focused on delivering measurable business outcomes. We excel in designing, running, and automating transformed operations to ensure continuous improvement.

Our solutions integrate seamlessly into businesses, driven by innovation and effective execution, helping companies thrive in a digital-first world.

Role Description

This is a full-time on-site role for a Collections Specialist based in Clark Freeport and Special Economic Zone. The role involves tracking and managing overdue accounts, executing debt collection processes, maintaining accurate financial records, and resolving payment discrepancies.

Qualifications

• Exceptional Communication and Customer Service abilities
• Experience with financial and billing software tools is a plus
• At least Senior Highschool Graduate or College Undergraduate/Graduate
• Must have at least 6 months proven BPO Collections Experience