SaaS Collections & Disputes Specialist — Data Ops

Guesty; Philippines; Hybrid; PHP 350,000 - 550,000; Full time

Benefits offered by this job

HMO + Dental

Life Insurance

Wellness Programs

Performance Bonuses

Employee Referral

Professional Development

Paid Leaves

Team Events

Laptop Ownership

Unlimited Coffee

Job summary

Guesty is seeking a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. You will manage manual collection tasks, investigate payment disputes, and coordinate with Customer Success and Finance for data accuracy and smooth processes.

We value strong Excel skills, English communication, and SaaS billing experience. The role offers hybrid work locations (Cebu on-site; Manila with some remote options) and onboarding support.

Qualifications

• 1+ year in Collections, Accounts Receivable, Finance Operations, or Billing Operations.
• Experience in SaaS or subscription-based businesses preferred.
• Hands-on experience with Salesforce preferred.
• Experience with Zuora or similar billing systems is an advantage.
• Strong Excel skills.
• Excellent written and verbal English communication skills.
• High attention to detail in financial and system data.
• Ability to manage recurring operational tasks with consistency and accuracy.

Responsibilities

• Collections Operations: manage weekly follow-ups for overdue accounts with professional written communication.
• Billing & Dispute Resolution: investigate billing issues, payment discrepancies, and document for escalations or legal review.
• Cross-Functional Account Coordination: partner with Customer Success and Billing Operations to resolve issues and manage extension requests.
• Data Integrity & Systems Ownership: maintain Salesforce and Zuora data accuracy to prevent errors.

Skills

Collections

Accounts Receivable

Finance Ops

Billing

Excel

English Proficiency

Tools

Salesforce

Zuora

Job description

Guesty is seeking a detail-oriented Collection & Dispute Specialist to join our finance operations team in the Philippines. You will manage manual collection tasks, investigate payment disputes, and coordinate with Customer Success and Finance for data accuracy and smooth processes.

We value strong Excel skills, English communication, and SaaS billing experience. The role offers hybrid work locations (Cebu on-site; Manila with some remote options) and onboarding support.