Collections Specialist - Day Shift, Onsite in Pasig City

Symbos; Manila; On-site; PHP 240,000 - 480,000; Full time

Job summary

Symbos, a Manila-based BPO specialist, is seeking a Collections Agent / Specialist to support an Australian utilities and essential services client. The role emphasizes compliant, empathetic collections and careful account resolution across a high-volume portfolio.

You will conduct outbound calls, negotiate payment arrangements and document actions precisely, working onsite in Ortigas, Pasig City with a dayshift schedule.

Qualifications

• 6 months to 3 years of experience in collections, accounts receivable, recoveries or customer account management.
• Strong verbal communication, active listening, negotiation and objection-handling skills.
• A customer-focused approach, with the resilience to manage high-volume and sensitive conversations.
• Strong attention to detail and confidence documenting customer interactions, commitments and account actions accurately.
• Willing to work onsite on a dayshift schedule in Ortigas, Pasig City

Responsibilities

• Manage a portfolio of delinquent customer accounts and prioritise collection activities based on risk and recovery opportunities.
• Conduct outbound calls and other approved communications to support account resolution.
• Negotiate payment arrangements and follow up on customer commitments.
• Use approved systems and contact strategies, including skip tracing where required, to improve customer contact and resolution outcomes.
• Maintain accurate records of customer interactions, commitments and account actions.
• Escalate complex cases, disputes or vulnerable customer situations in line with process.

Skills

Outbound calls

Negotiation

Customer service

Active listening

Documentation

Resilience

Tools

SAP

CRM

Genesys

Auto dialers

Skip tracing

Job description

Symbos, a Manila-based BPO specialist, is seeking a Collections Agent / Specialist to support an Australian utilities and essential services client. The role emphasizes compliant, empathetic collections and careful account resolution across a high-volume portfolio.

You will conduct outbound calls, negotiate payment arrangements and document actions precisely, working onsite in Ortigas, Pasig City with a dayshift schedule.