Remote Intake Specialist & Client Services Coordinator

Remote Employee PH; Paombong; A distancia; PHP 223.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO plus 2 dependents

Rice allowance

Night differential

Work from home

Descripción de la vacante

Remote Employee BPO seeks an Intake Specialist to be the primary contact for inbound client communications. This client-facing role requires a warm, professional demeanor, excellent English, and strong organizational skills to manage calls, schedule appointments, and perform basic data entry.

Shifts are 10:00 pm to 7:00 am Philippines time, work-from-home setup, and benefits include HMO, 2 free dependents, rice allowance, and night differential.

Formación

• Excellent spoken and written English communication skills.
• Warm, friendly, empathetic, and professional telephone manner.
• Strong active listening skills and the ability to communicate calmly with emotionally distressed callers.
• Previous experience in a professional office or administrative environment, including virtual settings.
• Demonstrated customer service experience.
• Working knowledge of Google Workspace and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Ability to work independently, manage multiple tasks, and follow instructions.
• Reliable, dependable, and interested in long-term employment.
• Ability to maintain discretion and confidentiality when handling sensitive information.

Responsabilidades

• Answer incoming client calls promptly, professionally, and courteously.
• Provide a welcoming, compassionate, and reassuring experience to callers.
• Identify the purpose of each call and direct inquiries to the appropriate department or team member.
• Perform live call transfers when appropriate.
• Accurately record messages and relay information to the appropriate personnel.
• Schedule client appointments and consultations using designated calendars.
• Assist with initial client intake and the collection of basic contact information, as instructed.
• Maintain accurate client records and perform routine data entry.
• Support general administrative tasks, including email correspondence, calendar management, and document organization.
• Follow established confidentiality and data protection procedures when handling sensitive client information.
• Learn and follow the firm's specific workflows and call-handling procedures.

Conocimientos

English communication

Customer service

Call handling

Administrative support

Data entry

Independent work

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

Remote Employee BPO seeks an Intake Specialist to be the primary contact for inbound client communications. This client-facing role requires a warm, professional demeanor, excellent English, and strong organizational skills to manage calls, schedule appointments, and perform basic data entry.

Shifts are 10:00 pm to 7:00 am Philippines time, work-from-home setup, and benefits include HMO, 2 free dependents, rice allowance, and night differential.