Client Engagement & Booking Specialist

Deployed Philippines Inc.; Eastern Manila District; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Company events

Job summary

Stamp Duty Advisory Services Ltd. is seeking a Client Calls & Booking Coordinator in the Philippines. The role focuses on handling inbound calls, guiding prospective clients, and arranging client review appointments with a professional telephone manner.

You will be the first point of contact, requiring strong English communication, organization, and confidence in managing bookings within a structured process.

Qualifications

• Experience in a customer-facing telephone role (BPO/call center desirable).
• Clear, confident and professional spoken English.
• Excellent listening and communication skills.
• Friendly telephone manner with rapport-building ability.
• Strong organisation and attention to detail when recording client information.
• Confidence managing calls efficiently while staying patient and personable.
• Comfortable using computers and basic business systems to manage bookings.
• Reliable, punctual and able to follow structured processes.
• Positive, proactive attitude and willingness to learn.

Responsibilities

• Answer incoming calls promptly and professionally.
• Greet prospective clients and determine the reason for their call.
• Explain services clearly with approved guidance and next steps.
• Ask initial questions to assess suitability for a review.
• Book client review appointments considering team availability.
• Confirm booking details and explain appointment process.
• Make outbound calls to follow up enquiries and confirm appointments.
• Maintain accurate records of calls, client details, outcomes and bookings.
• Coordinate with colleagues to route clients to the appropriate team member.
• Handle general queries and redirect complex questions to the right person.
• Follow company processes and call guidance consistently.
• Provide a warm, helpful and professional experience for every caller.

Skills

Customer-facing calls

BPO experience

Clear spoken English

Listening skills

Rapport building

Organised & detail-oriented

Appointment scheduling

Call management

Computer literacy

Punctual & reliable

Proactive attitude

Tools

CRM systems

Office software

Job description

Stamp Duty Advisory Services Ltd. is seeking a Client Calls & Booking Coordinator in the Philippines. The role focuses on handling inbound calls, guiding prospective clients, and arranging client review appointments with a professional telephone manner.

You will be the first point of contact, requiring strong English communication, organization, and confidence in managing bookings within a structured process.