On-Site Chat Support Specialist

Orbit Tele Hires Ph; Caloocan; On-site; PHP 201,000 - 312,000; Full time

Job summary

Orbit Tele Hires Ph in Metro Manila is seeking a motivated on-site Customer Support Associate to join our team. You will handle inquiries, resolve issues, and escalate complex concerns to ensure timely resolutions.

You will document all interactions and orders in the system, stay updated on policies, and contribute to a positive, collaborative work environment. Basic troubleshooting tasks may be required as part of daily duties.

Qualifications

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints professionally and escalate when needed.
• Document customer interactions, transactions, and orders accurately in the system.
• Stay updated on company policies to provide reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Communication

Documentation

Troubleshooting

Education

High school diploma

College undergraduate welcome

Tools

CRM system

Job description

Orbit Tele Hires Ph in Metro Manila is seeking a motivated on-site Customer Support Associate to join our team. You will handle inquiries, resolve issues, and escalate complex concerns to ensure timely resolutions.

You will document all interactions and orders in the system, stay updated on policies, and contribute to a positive, collaborative work environment. Basic troubleshooting tasks may be required as part of daily duties.