Onsite Tech Support Specialist (Metro Manila)

Orbit Recruiter Ph; Metro Manila; On-site; PHP 223,000 - 379,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Technical training

Collaborative team environment

Job summary

Orbit Recruiter Ph in Metro Manila is seeking Technical Customer Service Representatives to troubleshoot and support clients with technical issues, delivering clear solutions and professional guidance. The role involves handling inquiries via phone, chat, or email, guiding customers with step-by-step fixes, documenting resolutions, meeting service targets, and attending paid training for technical skills.

On-site work is required in Metro Manila; shifts include nights, weekends, and holidays.

Qualifications

• High School diploma or College preferred
• Strong English and problem-solving skills required
• Customer-focused and analytical mindset
• Basic computer skills and multitasking ability required
• Willingness to work onsite in Metro Manila

Responsibilities

• Handle technical inquiries via phone, chat, or email
• Troubleshoot software, hardware, or connectivity issues
• Guide clients with step-by-step solutions
• Document issues and resolutions accurately
• Escalate unresolved issues to higher-level technical support
• Meet service quality and productivity targets

Skills

Strong English

Problem-solving

Customer focus

Analytical

Basic computer skills

Multitasking

Education

High School diploma

College preferred

Job description

Orbit Recruiter Ph in Metro Manila is seeking Technical Customer Service Representatives to troubleshoot and support clients with technical issues, delivering clear solutions and professional guidance. The role involves handling inquiries via phone, chat, or email, guiding customers with step-by-step fixes, documenting resolutions, meeting service targets, and attending paid training for technical skills.

On-site work is required in Metro Manila; shifts include nights, weekends, and holidays.