Onsite Customer Support Specialist - Night Shifts

Orbit Teleservices - Caloocan Site; Caloocan; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Competitive Salary Package

HMO Coverage

Night Differential Pay

Rice Allowance

Paid Leaves

Holiday and Overtime Pay

Mental Wellness Program Starting Day 1

Insurance Coverage Starting Day 1

Free Medical Insurance upon Regulariz​

Government-Mandated Benefits

13th Month Pay

Career Growth Opportunities

Job summary

Orbit Teleservices - Caloocan Site is seeking a Customer Service Representative to handle inquiries and provide accurate information across channels. You will support accounts with billing, orders, or troubleshooting as needed, aiming to deliver exceptional service and quick resolutions.

The role requires 18+ years, HS or equivalent, and willingness to work onsite with shifting schedules in Metro Manila. Fresh graduates are welcome, and BPO experience is not required.

Qualifications

• Must be at least 18 years old.
• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• College fresh graduates and undergraduates are welcome to apply.
• Applicants with or without BPO experience are welcome.
• Good communication skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries and concerns in a professional manner
• Provide accurate information, solutions, and assistance
• Support account-related tasks such as billing, orders, or troubleshooting (depending on account)
• Maintain high-quality customer service standards
• Document all interactions accurately in the system
• Meet performance and productivity targets

Skills

Good communication skills

Job description

Orbit Teleservices - Caloocan Site is seeking a Customer Service Representative to handle inquiries and provide accurate information across channels. You will support accounts with billing, orders, or troubleshooting as needed, aiming to deliver exceptional service and quick resolutions.

The role requires 18+ years, HS or equivalent, and willingness to work onsite with shifting schedules in Metro Manila. Fresh graduates are welcome, and BPO experience is not required.