Online Chat Support Specialist

Our Home; Muntinlupa; On-site; PHP 246,000 - 357,000; Full time

Job summary

Our Home is seeking a customer service professional in Metro Manila to provide front-line chat support, addressing inquiries with accurate information and a helpful attitude.

You will refer unresolved concerns to the appropriate department per company guidelines and stay well-informed on our products, services, policies, and procedures to ensure precise assistance. Training and performance reviews are part of the role.

Responsibilities

• Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.
• Refer unresolved concerns to the relevant department or supervisor, following company guidelines.
• Keep current with company products, services, policies, and procedures to ensure precise customer assistance.
• Stay updated on industry developments, best practices, and new technologies in customer service and chat support.
• Take part in team meetings, training programs, and performance reviews.

Job description

Our Home is seeking a customer service professional in Metro Manila to provide front-line chat support, addressing inquiries with accurate information and a helpful attitude.

You will refer unresolved concerns to the appropriate department per company guidelines and stay well-informed on our products, services, policies, and procedures to ensure precise assistance. Training and performance reviews are part of the role.