Omnichannel Sales Manager (Japanese Fluency)

Travel + Leisure Co.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Travel + Leisure Co. in the Philippines seeks a results‑driven sales specialist fluent in Japanese to manage online sales across phone, email, web and social channels.

Experience with omni‑channel strategies and CRM platforms (HubSpot preferred) is essential to guide the customer journey and maximize conversions. You will supervise daily operations, develop strategies to hit targets, and build strong internal and external relationships while ensuring high‑quality service in a fast‑paced

Qualifications

• Fluency in Japanese (JLPT N2 or higher) required.
• Proven success delivering online sales across multiple contact channels.
• Experience with CRM platforms, ideally HubSpot, to manage customer journeys.
• Ability to supervise daily operations and optimize performance.
• Strong stakeholder communication and relationship-building skills.

Responsibilities

• Proven experience in delivering online sales across multiple customer contact channels, including phone, email, web/live chat, and social media.
• Essential experience in omni-channel sales strategies.
• Preferred experience with HubSpot or similar CRM platforms. Identifying best practice, processes and systems and drive continuous improvement environment.
• Employing a sound dispute resolution process to address customer complaints
• Results-driven professional.
• Ensure sales targets, and KPI’s are continually reviewed, and expectations are met
• Develop strategies to meet or exceed sales targets
• Develop strategies to increase sales and meet or exceed sales targets. - Monitor and evaluate call center performance, ensuring high quality customer service and adherence to company policies and procedures

Skills

Omni-channel sales

HubSpot CRM

Leadership / People management

Dispute resolution

Customer journey optimization

Tools

HubSpot

Job description

Travel + Leisure Co. in the Philippines seeks a results‑driven sales specialist fluent in Japanese to manage online sales across phone, email, web and social channels.

Experience with omni‑channel strategies and CRM platforms (HubSpot preferred) is essential to guide the customer journey and maximize conversions. You will supervise daily operations, develop strategies to hit targets, and build strong internal and external relationships while ensuring high‑quality service in a fast‑paced