Bilingual Japanese Sales Representative

Blast Smart Management Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer management service company in Makati is seeking candidates for a customer support role. You will manage outbound calls, follow scripts, identify customer needs, and engage with customers effectively. Strong communication skills are essential, and previous experience in customer support or sales is preferred. This role offers opportunities for upselling products and requires a focus on meeting personal targets.

Qualifications

• Previous experience in a customer support or sales role preferred but not required.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.

Responsibilities

• Manage amounts of outbound calls in a timely manner.
• Follow communication scripts when handling different topics.
• Identify customers’ needs and provide solutions or alternatives.
• Seize opportunities to upsell products when they arise.
• Build sustainable relationships and engage with customers.
• Meet personal qualitative and quantitative targets.

Skills

Strong phone and verbal communication skills

Customer focus

Adaptability to different personality types

Time management

Ability to multitask

Job description

Job Description

• Manage amounts of outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage with customers
• Meet personal qualitative and quantitative targets
• Previous experience in a customer support or sales role preferred but not required
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities and manage time effectively

Working Location

Cityland Herrera Tower. Salcedo Village, 98 V.A. Rufino St, Makati, Metro Manila, Philippines