Native & Non Native Japanese - B2B Customer Success Manager

Gratitude Philippines; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

A customer success firm is seeking a B2B Customer Success Manager in Bonifacio Global City, Taguig. The ideal candidate is a native or non-native Japanese speaker with JLPT N1 and has 1-2 years of experience in B2B/account management. Responsibilities include managing accounts through video conferencing and emails, providing multi-channel support, and working on renewals and retention programs. This is a permanent hybrid position with a start date of 30th June 2025.

Qualifications

• At least 1-2 years of B2B/Account Management experience.
• Fluent in both Japanese and English.
• Experience in using CRM tools is preferred.

Responsibilities

• Manage own accounts through video conferencing and emails.
• Provide multi-channel support (phone, chat, email).
• Work on renewals and retention programs.
• Experience with renewals/retention programs (preferred).
• 1–2 years of B2B/account management experience.

Skills

Account management

CRM tools

Multi-channel support

Renewals/retention experience

Japanese (JLPT N1)

English proficiency

Tools

CRM tools

Job description

Overview

Native & Non Native Japanese - B2B Customer Success Manager

Eligibility

For Non Native Japanese Speaker JLPT N1 Filipino candidates preferred. Can be in any countries as long they are willing to relocate back to Philippines.

Location & Employment Details

Location: Bonifacio Global City (BGC), Taguig City, Philippines.

Work Setup: Hybrid

Permanent Job

Start Date: 30th June 2025

Language: Japanese + English

Responsibilities

• Able to manage own accounts through video conferencing and emails etc
• Knowledgeable in CRM tools (preferred)
• Experience providing multi-channel support preferred (phone, chat, email, web etc.)
• Experience in renewals/retention program (preferred)
• At least 1-2 years B2B/Account Management experienced