Omnichannel Customer Support Specialist — Global Impact

InDrive Group; Philippines; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

InDrive Group in the Philippines is seeking a Customer Support Specialist to handle omnichannel inquiries via phone, email, and chat. You will quickly resolve customer issues, process returns and complaints, and accurately document every interaction in our CRM.

You will act as a bridge for user feedback and inform relevant departments while updating customers on inquiry status. The role requires excellent written and spoken English and Filipino, the ability to manage large volumes of

Qualifications

• Excellent oral and written communication in Filipino and English.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills

Bilingual Filipino/English

CRM system experience

Attention to detail

PC proficiency

High-volume handling

Tools

CRM software

Job description

InDrive Group in the Philippines is seeking a Customer Support Specialist to handle omnichannel inquiries via phone, email, and chat. You will quickly resolve customer issues, process returns and complaints, and accurately document every interaction in our CRM.

You will act as a bridge for user feedback and inform relevant departments while updating customers on inquiry status. The role requires excellent written and spoken English and Filipino, the ability to manage large volumes of