Customer Support Specialist Fully remote - Full Time - Customer Service and Experience Philippines

InDrive Group; Philippines; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

InDrive Group in the Philippines is seeking a Customer Support Specialist to handle omnichannel inquiries via phone, email, and chat. You will quickly resolve customer issues, process returns and complaints, and accurately document every interaction in our CRM.

You will act as a bridge for user feedback and inform relevant departments while updating customers on inquiry status. The role requires excellent written and spoken English and Filipino, the ability to manage large volumes of

Qualifications

• Excellent oral and written communication in Filipino and English.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.

Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills

Bilingual Filipino/English

CRM system experience

Attention to detail

PC proficiency

High-volume handling

Tools

CRM software

Job description

Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Philippines

Description

We are seeking a Customer Support Specialist to handle omnichannel inquiries (phone, email, and chat).
In this role, you will quickly resolve customer issues, process returns and complaints, and accurately document every interaction within our CRM system. You will act as a vital bridge for user feedback, forwarding insights to relevant departments while keeping customers informed about their inquiry status.

Key Responsibilities

• Responding to phone calls, emails, and chat messages.
• Quickly and efficiently resolving customer issues.
• Processing returns, exchanges, and customer complaints.
• Keeping records of each interaction with customers.
• Updating customer information in the CRM system.
• Collecting and forwarding customer feedback to relevant departments.
• Informing customers about the status of their inquiries.

Skills, Knowledge and Expertise

• Excellent oral and written communication skills for both Filipino and English languages.
• Ability to conduct dialogue politely and professionally.
• Ability to work with large volumes of information.
• Attention to detail and accuracy in documentation.
• Proficiency in PC and basic office programs.
• Skills in working with CRM systems and other specialized software.

Why join us

• Help us challenge injustice by creating fair choices for millions of people across 47 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Final benefits may vary depending on the location.