Omnichannel CX Executive

OPERAVA Global Solutions; Philippines; Remote; PHP 360,000 - 600,000; Full time

Job summary

OPERAVA Global Solutions is seeking a Customer Experience Executive in the Philippines. You will engage in omnichannel support, assist with onboarding and client retention, and handle escalation and CSAT monitoring to ensure high-quality client operations.

Role assignments depend on available posts and your skills. Professionals are matched to client requirements to deliver tailored support across multiple tracks, from customer care to account management.

Qualifications

• No specific degree required; roles are open to all experience levels.
• Tracks align with client requirements based on skills and postings.
• Professionals are matched to client need, not treated as interchangeable.

Responsibilities

• Provide omnichannel support (live chat, email, ticketing).
• Handle Tier 1–2 technical help desk tasks.
• Assist customer onboarding and retention.
• Monitor CSAT and escalate issues as needed.

Skills

Omnichannel Support

Customer Care

Client Account Management

Customer Success

Escalation Resolution

Job description

OPERAVA Global Solutions is seeking a Customer Experience Executive in the Philippines. You will engage in omnichannel support, assist with onboarding and client retention, and handle escalation and CSAT monitoring to ensure high-quality client operations.

Role assignments depend on available posts and your skills. Professionals are matched to client requirements to deliver tailored support across multiple tracks, from customer care to account management.