Customer Experience Specialist - Flexible & Growth-Minded

TDCX Group; Philippines; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Job summary

TDCX Group is seeking a dedicated Customer Support professional to provide excellent service and solutions to customers in the Philippines. Ideal candidates will possess a Bachelor's Degree, with strong communication skills and effective listening abilities. Experience in customer service is preferred but fresh graduates are welcome to apply. TDCX offers a dynamic work environment with comprehensive benefits and opportunities for growth.

Join TDCX, a global leader in customer experience solutions, dedicated to helping brands thrive through technology and innovation.

Qualifications

• Strong verbal and written communication skills in English.
• Ability to multi-task and use provided information to tailor responses.
• Comfortable working with computers and adapting to new systems.

Responsibilities

• Provide excellent customer support via various communication channels.
• Identify customer needs and provide strategic solutions.
• Ensure case closure in accordance with service standards.

Skills

Effective listening

Strong communication

Time management

Customer relationship building

Education

Bachelor's Degree or higher in any field

Job description

TDCX Group is seeking a dedicated Customer Support professional to provide excellent service and solutions to customers in the Philippines. Ideal candidates will possess a Bachelor's Degree, with strong communication skills and effective listening abilities. Experience in customer service is preferred but fresh graduates are welcome to apply. TDCX offers a dynamic work environment with comprehensive benefits and opportunities for growth.

Join TDCX, a global leader in customer experience solutions, dedicated to helping brands thrive through technology and innovation.