Customer Service Representative (Urgent CSR Hiring)

TDCX Philippines; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Great workspace

Learning & development

Flexible shifts

Mentorship

Global awards

Job summary

TDCX Philippines in Ortigas Center, Pasig is seeking a Customer Service Representative to handle L1 e-commerce inquiries, assist buyers and sellers, and uphold SOP-driven standards. You will be joining a global company renowned for award-winning service and strong learning opportunities.

Ideal candidates are college graduates with at least 6 months BPO experience, fluent English, typing 40 wpm, and willing to rotate shifts.

Qualifications

• College Graduate
• Must have at least 6 months customer service experience in a BPO set up
• Chat support experience is highly preferred
• Able to type at a speed of at least 40 words per minute
• Excellent verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City

Responsibilities

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
• Review the reported issues within agreed turnaround times and standards of quality.
• Escalate issues to immediate supervisor following proper escalation procedures.
• Capable of coping with peaks in contact volumes during promotion seasons.
• Complete and pass all required basic product related trainings.

Skills

Customer service

Chat support

English proficiency

Typing 40 wpm

Education

College graduate

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive work culture that enables your future

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• College Graduate

• Must have at least 6 months customer service experience in a BPO set up

• Chat support experience is highly preferred

• Able to type at a speed of at least 40 words per minute

• Excellent verbal and written English communication skills

• Amenable to work in rotating shifts

• Can work in Ortigas Center, Pasig City