Customer Service Representative (Fixed-Term | Gaming Equipment Account)

TDCX Philippines; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive pay

Medical coverage

Flexible shifts

Career growth

Job summary

TDCX Philippines in Pasig City is seeking a customer service representative to deliver excellent support to local and overseas customers. You will handle inquiries via email and live chat, ensuring timely resolutions and a high level of satisfaction.

The role requires at least 6 months of CS experience, strong English communication, and the ability to work rotating shifts in Ortigas Center. Join a global company offering growth, rewarding perks, and a dynamic team culture.

Qualifications

• Minimum 6 months of customer service experience in a BPO setup.
• Experience handling omnichannel inquiries (voice/email/chat) is preferred.
• Strong verbal and written English communication skills.
• Willingness to work rotating shifts in Pasig.

Responsibilities

• Deliver world-class customer service to local and overseas customers.
• Interact with customers via email and live chat; resolve inquiries and issues.
• Own customer inquiries from start to resolution per KPIs and SLAs.
• Acquire product knowledge across regions to provide effective solutions.
• Coordinate with logistics partners for post-sales servicing and replacements.

Skills

Customer service

Omnichannel support

English communication

Shift flexibility

Education

High School Graduate

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Responsible for daily customer relations of providing unparalleled world-class customer service support to both local and overseas customers.
• Provide quality customer service, including interacting with customers, answering, and resolving large and complex volumes of pre-sale inquiries and post-sale support inquiries via our communication channels, namely email and live chat.
• Take ownership of customers’ inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
• Acquire multiple product knowledge to enhance the ability to understand customer needs across different products and regions, and apply the correct and most effective response and solution to the case.
• Documentation of issues, as well as following up and arrangement of post-sales servicing/replacements required for the customer.
• Liaise with multiple overseas logistics partners to communicate and resolve issues.
• Daily ad-hoc tasks. Additional job scopes and responsibilities to be taken on with time, based on strength and performance.

Who are we looking for?

• High School Gradute
• Must have at least 6 months of customer service experience in a BPO set up
• Preferably with omnichannel experience (voice/email/chat)
• Strong verbal and written communication skills in English
• Amenable to work rotating shifts
• Can work in Ortigas Center, Pasig City