Omnichannel Customer Care Specialist - Flexible Hours

Canon Business Services ANZ; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer-focused professional to join our operations team. You will engage with customers via phone, email and social channels, delivering first-call resolutions and maintaining strong relationships.

Applicants should have diploma or bachelor’s, demonstrated customer-facing experience, and excellent English communication. We offer flexible working arrangements and equal opportunity employment.

Qualifications

• Diploma or bachelor’s degree in relevant field is strongly recommended.
• Customer facing and complaint handling experience.
• Contact Centre Experience required.
• Demonstrate strong communications skills in English language.
• Excellent communicator with a pro‑active approach and with a Can do mentality.
• Delivery and solutions focused.

Responsibilities

• Drive a professional internal and external Customer Focused culture within the business area and the organisation.
• Establish and maintain key customer relationships through effective communication.
• In a customer centric manner, respond to information requests and find solutions to resolve queries. Complete end-to‑end case management, ideally on a first call resolution basis. Respond to difficult customer queries and if unable to resolve, seek support from the Team Leader.
• Receive and respond to information in an omnichannel environment (i.e., phone, email, and social media) tailoring the communication approach to various channels and customers.
• Prioritise and complete allocated work.
• Operate a large variety of systems, adjusting work sequence and or ither variables to improve efficiency and provide excellent customer experiences.
• Development of personal; capabilities by engaging in existing and informal learning opportunities.
• Supports, accepts, and aids in the implementation of continuous improvement in the Customer Care Centre environment.

Skills

Customer focus

Communication skills

English proficiency

Education

Diploma or Bachelor's degree

Job description

Canon Business Services Centre Philippines is seeking a customer-focused professional to join our operations team. You will engage with customers via phone, email and social channels, delivering first-call resolutions and maintaining strong relationships.

Applicants should have diploma or bachelor’s, demonstrated customer-facing experience, and excellent English communication. We offer flexible working arrangements and equal opportunity employment.