Team Lead - UK Service

Canon New Zealand; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Inclusive and diverse workforce

Job summary

Canon Business Services Centre Philippines is seeking a motivated Customer Service professional to support Operators and manage client communications. The role involves email-based interactions, basic account management, and backend admin tasks to ensure smooth operation.

You will help meet client KPIs and SLAs, coordinate reporting, and contribute to a proactive team culture with ongoing training and development opportunities.

Qualifications

• College/Bachelor’s Degree in a related discipline or equivalent
• 1-2 years’ experience related to customer service, travel assistance, invoicing, and claims processing
• Exceptional communication skills, your telephone and written communication. This means you must be good in English, can communicate

Responsibilities

• Send email templates to Operators to prompt responses to our Customers
• Level 1 email support via email with Operators; assist with account management
• Back-end administrative task support for Operators
• Support team to ensure swift resolution to operator issues
• Ensure all client KPIs and SLAs are met in a timely manner
• Coordinate reporting to customer and local leaders and ensure accurate and on-time delivery of reports to clients
• Perpetuate a positive, proactive, team-based culture within the team through regular and effective communication
• Participate in business improvement by analyzing current practices and executing initiatives to improve profitability and client relationships
• Work closely with other business areas to improve processes and practices
• Instil and lead with client’s Values and Behaviours
• Accept coaching and mentoring from management for career progression
• Embrace training and development opportunities to continually improve knowledge

Skills

Customer service

Communication

Multitasking

Web navigation

Office software

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

Business Development

• Sending email templates to Operators to get them to respond to our Customers
• Level 1 Support via email with our Operators. Assisting them with account management
• Back-end administrative task support for Operators
• Support team to ensure swift resolution to operator issues
• Ensure all client KPIs and SLAs are met in a timely manner
• Co-ordinate reporting to customer and local leaders and ensure accurate and on time delivery of reports toclients
• Perpetuate a positive, proactive, team-based culture within the team through regular and effectivecommunication
• Participates in business improvement through analysing current business practices, executing initiatives to improve business practices, profitability and client contract and relationship
• Work closely with other business areas to improve processes and practices.
• Instil and lead with client’s Values and Behaviours.
• Accept coaching and mentoring from management, learning and developing self with the goal of careerprogression within the business
• Embrace training and development opportunities in order to continually improve industry, product andservice knowledge.
• Contribute to building a strong team ethos that facilitates continuous improvement and the creation of ahigh-performance culture.
• Participate in forums to generate ideas and suggestions for improvement and help to test thoseimprovements in own work area
• In additional to having good knowledge and skills in own area, use an appreciation of how the performanceof own area has an impact on customers and their wider business process to guide own work activities

Qualifications

• College/Bachelor’s Degree in a related discipline or equivalent
• 1-2 years’ experience related to customer service, travel assistance, invoicing, and claims processing
• Exceptional communication skills, your telephone and written communication. This means you must be goodin English, can communicate
• Quick Navigation Ability, Web Savvy, Coordinating experience
• Multitasking: Ability to Toggle Between Screens/Tools
• Intermediate Excel, Word, and PowerPoint skills

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps