Omnichannel Customer Care Specialist: First-Call Resolution

Canon Australia; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Canon Australia is seeking a Customer Care Representative in the Philippines to drive a customer-focused culture and handle end-to-end case management with multi-channel support. The role emphasises effective communication, relationship building, and proactive problem solving.

You will respond to information requests, resolve queries, and collaborate with Team Leaders as needed, while managing workload and contributing to continuous improvement within the Customer Care Centre.

Qualifications

• Strong customer-facing and complaint-handling skills.
• Experience in contact centre environments.
• Clear and effective English communication abilities.
• Proactive and solution-focused mindset.
• Proficient with MS Outlook, Word and Excel.

Responsibilities

• Drive a customer-focused culture within the team and organisation.
• Establish and maintain key customer relationships through effective communication.
• Respond to requests and resolve queries, aiming for first-call resolution where possible.
• Handle omnichannel communications (phone, email, social media) with tailored approaches.
• Prioritise and complete assigned work efficiently.
• Operate across multiple systems to improve efficiency and customer experience.
• Develop personal capabilities through learning opportunities.
• Support continuous improvement in the Customer Care Centre.

Skills

Customer facing

Complaint handling

English communication

Proactive attitude

Delivery oriented

Problem solving

Education

Diploma or Bachelor's degree in relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Canon Australia is seeking a Customer Care Representative in the Philippines to drive a customer-focused culture and handle end-to-end case management with multi-channel support. The role emphasises effective communication, relationship building, and proactive problem solving.

You will respond to information requests, resolve queries, and collaborate with Team Leaders as needed, while managing workload and contributing to continuous improvement within the Customer Care Centre.