Order Management Coordinator - Flexible Hours

Canon Business Services ANZ; Taguig; On-site; PHP 335,000 - 469,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking an Order Management Coordinator to support inbound, outbound and email transactions across parts ordering, customer inquiries, and order processing. You will work within QA guidelines and maintain high professionalism to ensure customer satisfaction.

Responsibilities include identifying issues, updating databases, communicating charges per procedures, and collaborating with the Team Leader on escalations.

Qualifications

• 3 months or more full-time call handling or email handling experience.

Responsibilities

• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service orientation.
• Update Call / Email Management database with details on each customer call in accordance with procedures.
• Outline any charges and or guidelines to customers in accordance with procedures.
• Regularly stay updated with the latest product knowledge and technical skills using available resources.
• When required, to elevate issues outside of service boundaries to Team Leader.
• Take responsibility to ensure customer’s experience with Canon exceed expectations.
• Create a positive impression on Canon whenever interacting with customers.
• Undertake any Ad Hoc project or assignments assigned by Team Leader.
• Update the record if necessary and verify if information is correct through internal/ external tools.
• Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Skills

Call handling

Email handling

Customer service

Job description

Canon Business Services Centre Philippines is seeking an Order Management Coordinator to support inbound, outbound and email transactions across parts ordering, customer inquiries, and order processing. You will work within QA guidelines and maintain high professionalism to ensure customer satisfaction.

Responsibilities include identifying issues, updating databases, communicating charges per procedures, and collaborating with the Team Leader on escalations.