Customer Care Representative

Canon Australia; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Canon Australia is seeking a Customer Care Representative in the Philippines to drive a customer-focused culture and handle end-to-end case management with multi-channel support. The role emphasises effective communication, relationship building, and proactive problem solving.

You will respond to information requests, resolve queries, and collaborate with Team Leaders as needed, while managing workload and contributing to continuous improvement within the Customer Care Centre.

Qualifications

• Strong customer-facing and complaint-handling skills.
• Experience in contact centre environments.
• Clear and effective English communication abilities.
• Proactive and solution-focused mindset.
• Proficient with MS Outlook, Word and Excel.

Responsibilities

• Drive a customer-focused culture within the team and organisation.
• Establish and maintain key customer relationships through effective communication.
• Respond to requests and resolve queries, aiming for first-call resolution where possible.
• Handle omnichannel communications (phone, email, social media) with tailored approaches.
• Prioritise and complete assigned work efficiently.
• Operate across multiple systems to improve efficiency and customer experience.
• Develop personal capabilities through learning opportunities.
• Support continuous improvement in the Customer Care Centre.

Skills

Customer facing

Complaint handling

English communication

Proactive attitude

Delivery oriented

Problem solving

Education

Diploma or Bachelor's degree in relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Customer Care Representative

Company : Canon Australia

Job Type : Full Time Philippines

Job Description - Customer Care Representative

Essential duties

• Drive a professional internal and external Customer Focused culture within the business area and the organisation.
• Establish and maintain key customer relationships through effective communication.
• In a customer centric manner, respond to information requests and find solutions to resolve queries. Complete end-to-end case management, ideally on a first call resolution basis. Respond to difficult customer queries and if unable to resolve, seek support from the Team Leader.
• Receive and respond to information in an omnichannel environment (i.e., phone, email, and social media) tailoring the communication approach to various channels and customers
• Prioritise and complete allocated work
• Operate a large variety of systems, adjusting work sequence and or ither variables to improve efficiency and provide excellent customer experiences
• Development of personal; capabilities by engaging in existing and informal learning opportunities
• Supports, accepts, and aids in the implementation of continuous improvement in the Customer Care Centre environment

Qualifications

• Diploma or bachelor’s degree in relevant field is strongly recommended. Otherwise, any other basic degree or diploma
• Customer facing and complaint handling experience.
• Contact Centre Experience required
• Demonstrate strong communications skills in English language
• Excellent communicator with a pro‑active approach and with a “Can do” mentality.
• Delivery and solutions focused.
• Microsoft Outlook, Word, Excel Intermediate level of expertise