Customer Experience Specialist - Omnichannel Support

Canon Business Process Services Philippines Inc.; Pateros; On-site; PHP 279,000 - 391,000; Full time

Job summary

Canon Business Services Centre Philippines seeks a customer care professional to deliver excellent service across channels including phone, email and social media. You will respond to inquiries, resolve issues, and manage end-to-end cases with a focus on first-call resolution where possible.

The role requires strong English communication, a customer-centric mindset, and the ability to work in a dynamic contact centre environment. Employment offers flexible working arrangements where possible.

Qualifications

• Diploma or bachelor’s degree in relevant field is strongly recommended.
• Customer facing and complaint handling experience.
• Contact Centre Experience required
• Demonstrate strong communications skills in English language
• Excellent communicator with a pro-active approach
• Delivery and solutions focused.

Responsibilities

• Drive a professional internal and external Customer Focused culture within the business area and the organisation.
• Establish and maintain key customer relationships through effective communication.
• In a customer centric manner, respond to information requests and find solutions to resolve queries. Complete end-to-end case management, ideally on a first call resolution basis.
• Receive and respond to information in an omnichannel environment (phone, email, and social media) tailoring the communication approach to various channels and customers
• Prioritise and complete allocated work
• Operate a large variety of systems, adjusting work sequence and/or other variables to improve efficiency and provide excellent customer experiences
• Development of personal capabilities by engaging in existing and informal learning opportunities
• Supports, accepts, and aids in the implementation of continuous improvement in the Customer Care Centre environment

Skills

Customer facing

Complaint handling

Contact Centre

English communications

Pro-active

Delivery focus

Education

Diploma/Bachelor’s degree in relevant field

Job description

Canon Business Services Centre Philippines seeks a customer care professional to deliver excellent service across channels including phone, email and social media. You will respond to inquiries, resolve issues, and manage end-to-end cases with a focus on first-call resolution where possible.

The role requires strong English communication, a customer-centric mindset, and the ability to work in a dynamic contact centre environment. Employment offers flexible working arrangements where possible.