Customer Service Administrator

Canon Australia; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Canon Australia’s Business Services Centre Philippines is seeking a Customer Service Administrator to support inbound/outbound calls and email transactions, with potential chat support. The role focuses on consumer and business products such as cameras, printers, and accessories.

You will adhere to SOPs, resolve customer concerns, update systems, stay current with product knowledge, and escalate when needed, working onsite at McKinley Hill, Taguig.

Qualifications

• High school diploma required.
• 6 months or more full-time call handling experience.
• Experience with email or chat handling is an advantage.
• Must be amenable to work onsite (McKinley Hill, Taguig).

Responsibilities

• Support inbound and outbound calls and email transactions; chat support possible.
• Attend customer service/technical inquiries for consumer and business products.
• Adhere to SOPs and QA guidelines; update system tools with call details.
• Provide solutions, keep customers informed, and escalate when needed.
• Maintain product knowledge and represent Canon professionally.

Skills

Call handling

Email/Chat handling

On-site readiness

Education

High school diploma

Job description

Customer Service Administrator

Company : Canon Australia Job Type : Full Time Philippines

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experience possible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable,and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential Duties

The Customer Service Administrator will support Inbound and Outbound Calls and Email transactions. Theremay be additional support for Chat if deemed necessary.

To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and businessproducts:

• Digital Cameras
• Digital Video Cameras
• Printers
• Faxes and Scanners
• Calculators
• Binoculars
• Accessories and consumable items

The role will be assigned the following responsibilities:

• Adhere to the program's Standard Operating Procedures
• Identify customer's concern/s and provide available resolution using the programs' tools.
• Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clientsfeel supported and valued
• Adhere to Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service skills.
• Update the system tools with the details of each call transaction in accordance with the quality guidelines.
• Regularly stay updated with the latest product knowledge using available resources.
• Escalate customer concerns if deemed necessary to Team Leader or next manager in line of escalation.
• Create a positive impression of Canon whenever interacting with customers.
• Undertake any Ad Hoc project or assignments assigned by Team Leader.
• Adhering to all company policies and procedures.
• Willingness to be cross-trained to other LOB process in case a need to support other LOB arise.

Qualifications

• With at least a high school diploma.
• 6 months or more full-time call handling experience.
• With email or chat handling experience is an advantage.
• Must be amenable to work onsite (McKinley Hill, Taguig).

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps