Offshore Team Leader: KPI Coach & Ops Lead

MicroSourcing; Cebu City; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Cebu, IT Tower, onsite with shifting schedules, seeks a Team Leader to coordinate with the client and oversee an offshore team. You will implement KPIs, monitor performance, and support daily operations to ensure service quality.

The role requires strong English communication, 2+ years in leadership, and direct client-facing experience, with opportunities for growth and inclusive team culture.

Qualifications

• 2+ years of leadership experience.
• Strong English communication skills.
• Direct client-facing experience.

Responsibilities

• Regularly coordinate with the client regarding the status of the offshore team.
• Implement and monitor KPIs set by the client or MS.
• Monitor the team's performance.
• Conduct coaching sessions and issuing corrective actions.
• Monitor and track the daily attendance.
• Implement policies, deadlines and standards set by the client.
• Handle complaints and queries from all staff.
• Provide day-to-day operational support.
• Resolve minor client and staff issues.
• Report to the Operations Manager and Head of Operations.
• Disseminate information to employees like updates on policies and company events.
• Create, maintain and administer schedules for outsourced staff, in coordination with the client.
• Prepare and maintain statistical reports used in management decision-making - attendance reports and trends, schedule adherence and other reports.
• Develop reports/processes that increase the offshore project’s ability to plan performance results.
• All other duties as assigned

Skills

Leadership experience

Client-facing experience

English communication

Job description

MicroSourcing in Cebu, IT Tower, onsite with shifting schedules, seeks a Team Leader to coordinate with the client and oversee an offshore team. You will implement KPIs, monitor performance, and support daily operations to ensure service quality.

The role requires strong English communication, 2+ years in leadership, and direct client-facing experience, with opportunities for growth and inclusive team culture.