Office Staff: Paymate Onboarding Staff

Equicom Services, Inc.; Eastern Manila District; On-site; PHP 201,000 - 312,000; Full time

Job summary

Equicom Services, Inc. is seeking an Office Staff for Paymate Onboarding at our Pasig City office.

The role supports merchant onboarding for the Paymate E-Wallet system, mobile app, and website, including data entry, training coordination, and collateral preparation. Responsibilities include encoding in the portal, coordinating remote training, handling inquiries from merchants, updating records, and assisting branches with onboarding tasks.

Qualifications

• Must have excellent typing skills.
• High regard for confidentiality and attention to detail.
• Flexible/Adaptable to changes (e.g., shift changes).
• Able to multi-task and manage several requests simultaneously.
• Excellent verbal and written communication skills.
• No derogatory record from previous employment.
• Analytical and problem-solving abilities.

Responsibilities

• Encode merchant details in Paymate onboarding portal.
• Facilitate remote training scheduling with merchants.
• Handle merchant calls to assist with Paymate portal access, transactions and credentials.
• Follow up on onboarding collateral and documentation with branches.
• Prepare and update onboarding reports and communications.

Skills

Typing

Confidentiality

Attention to detail

Adaptability

Multi-tasking

Communication

Record of conduct

Analytical thinking

Education

College graduate

Job description

Equicom Services is currently looking for: Office Staff - Paymate Onboarding

Location: 33rd flr. AUB Joy Nostalg bldg. 17 ADB Ave. Brgy. San Antonio OrtigasCenter Pasig City

Job Descriptions:

The AUB Paymate Onboarding Staff assists the merchants for Staff E-Wallet Payment System, Mobile Application and Website. Basic functions therefore include encoding in the portal, training with the merchants, tagging payment channels, emailing source, and preparing collaterals for dispatching.

Duties & Responsibilities:

1. Encodes the merchant’s details in the portal.
2. Facilitates remote training schedule with the merchant.
3. Handles phone calls from and/or to merchant to assist for the following.

• How to log-in in Paymate portal?
• Request for change of name.
• E-Wallet and Mastercard transaction.
• Password reset in Paymate application.
• How to generate dynamic QR code?

1. Approves merchant’s status in WEPAYEZ portal.
2. Performs tagging of Mastercard, payment channels, email address botty merchant.
3. Update shared files for Mastercard and Gcash Replacement.
4. Attends to merchant and other bank unit’s email communications and the likes.

• Acknowledgment on merchant’s preferred schedule.
• Collateral’s follow-up.
• Branch’s request to update MDR.
• Update on encoding status and schedule.
• Confirmation on updated settlement account.
• Advise to the branch on merchant’s preferred schedule.
• Request for sales assistance on merchant’s preferred schedule and transaction.
• Provide the merchant’s ID.
• Endorses request for refund, merchant’s concern, additional outlets before collaterals, etc., to Merchant Services and other unit/s.
• Request for grab online mid for botty, and merchant’s contact number.
• Provide the Paymate botty credentials, and screenshot of portal instruction.
• Update on merchant’s name in the portal, and email address.
• Assistance on merchant’s encountered error/s.
• Email confirmation for done onboarding training with merchant.

1. Initiates email/call out blast follow-ups for Mastercard and E-Wallet.
2. Consolidates updated follow-up list of merchants for training.
3. Assists the Merchant Services for some concerns.
4. Conducts QA task for QR.
5. Executes downloading, plotting, and printing of QR codes.
6. Prepares items for packing and waybills.
7. Checks and provides update on dispatched marketing collaterals.
8. Sends out onboarding and enabling summary report.
9. Participates calibration meeting request from AUB Unit Head.

Job Qualifications:

• College graduates
• Has excellent typing skills
• Has high regard on confidentiality and attention to detail
• Must be flexible / adaptable to changes (E.g. Change of Shift Schedule; etc.)
• Must possess multi-tasking skills
• Must have excellent verbal and written communication skills
• No derogatory record from previous employment
• Has analytical and problem-solving skills