Merchant Onboarding & E-Wallet Support Specialist

Equicom Services, Inc.; Eastern Manila District; On-site; PHP 201,000 - 312,000; Full time

Job summary

Equicom Services, Inc. is seeking an Office Staff for Paymate Onboarding at our Pasig City office.

The role supports merchant onboarding for the Paymate E-Wallet system, mobile app, and website, including data entry, training coordination, and collateral preparation. Responsibilities include encoding in the portal, coordinating remote training, handling inquiries from merchants, updating records, and assisting branches with onboarding tasks.

Qualifications

• Must have excellent typing skills.
• High regard for confidentiality and attention to detail.
• Flexible/Adaptable to changes (e.g., shift changes).
• Able to multi-task and manage several requests simultaneously.
• Excellent verbal and written communication skills.
• No derogatory record from previous employment.
• Analytical and problem-solving abilities.

Responsibilities

• Encode merchant details in Paymate onboarding portal.
• Facilitate remote training scheduling with merchants.
• Handle merchant calls to assist with Paymate portal access, transactions and credentials.
• Follow up on onboarding collateral and documentation with branches.
• Prepare and update onboarding reports and communications.

Skills

Typing

Confidentiality

Attention to detail

Adaptability

Multi-tasking

Communication

Record of conduct

Analytical thinking

Education

College graduate

Job description

Equicom Services, Inc. is seeking an Office Staff for Paymate Onboarding at our Pasig City office.

The role supports merchant onboarding for the Paymate E-Wallet system, mobile app, and website, including data entry, training coordination, and collateral preparation. Responsibilities include encoding in the portal, coordinating remote training, handling inquiries from merchants, updating records, and assisting branches with onboarding tasks.